Citizen journey research and service blueprinting
Creative Agency
05 // GOVTECH & PUBLIC PLATFORMS
GOVTECH & PUBLIC PLATFORMS
EPIC STUDIO builds digital public infrastructure and citizen-facing platforms for government and public institutions. Work covers service design, high-concurrency portals, identity and data integration, accessibility, audit logging and sovereign cloud deployment.
What the engagement covers
EPIC STUDIO builds digital public infrastructure and citizen-facing platforms for government and public institutions. Work covers service design, high-concurrency portals, identity and data integration, accessibility, audit logging and sovereign cloud deployment.
Delivery is led by senior practitioners in EPIC STUDIO's Kolkata engineering base, with client hubs in Bengaluru, San Francisco, London and Singapore. Scope, acceptance criteria and exclusions are written into the statement of work before build starts.
Who it is for
- Government departments modernising citizen service delivery
- Public education, health and welfare institutions
- State-owned bodies replacing fragmented legacy portals
- Implementation partners needing senior engineering capacity
| Service | GovTech & Public Platforms |
|---|---|
| Provider | EPIC STUDIO |
| Base | Kolkata, India |
| Coverage | Worldwide, remote-first |
| Engagement | Discovery → build → launch → operate |
| Contact | contact@epic-studio.in |
Last reviewed 2026-10-23. This page describes EPIC STUDIO's delivery model; it is not a performance guarantee. Scope-specific commitments belong in the signed statement of work.
Deliverables
What you actually receive
High-concurrency public portals and administrative consoles
Identity, entitlement and data-exchange integration
Role-based access control and immutable audit trails
Accessibility conformance and local-language support
Sovereign or region-constrained cloud deployment
Process
How the work runs
Service and stakeholder mapping
We map citizen journeys, departmental responsibilities, legal constraints and existing registries before designing technology.
Reference architecture and controls
Security classification, data residency, identity model, audit requirements and accessibility targets are agreed in writing.
Pilot a real service
One service is delivered end to end with real users and real data volume, then reviewed against the control baseline.
Scale and integrate
Additional services reuse the same identity, audit and design layers rather than becoming separate silos.
Operate with transparency
Runbooks, incident processes, public status reporting and periodic access reviews keep the platform accountable.
Stack & outcomes
Tools and results
Typical stack
Next.jsTypeScriptGoPostgreSQLKubernetesOpenID ConnectAudit loggingInfrastructure as codeGoogle CloudCloudflare
Stack is selected per engagement; this is the published technology set, not a mandatory bundle.
What good looks like
- A service that holds under peak civic demand
- Traceable access and administrative actions
- Accessible journeys for low-bandwidth and assisted users
- Reusable identity, design and audit foundations
Questions
Frequently asked
What is digital public infrastructure?
Digital public infrastructure (DPI) is shared digital rails — identity, payments, data exchange and service delivery — that multiple public and private services build on. GovTech projects often implement one service on top of those rails rather than creating new standalone systems.
How do you handle data residency and sovereignty?
Deployment region, data classification and cross-border transfer rules are agreed before architecture is chosen. We can deploy in a government cloud or a region-constrained tenancy and document every external data flow.
Can the platform handle exam-day or enrolment peak load?
Yes, peak load is treated as a design input. We model expected concurrency, load-test the critical paths, add queueing and caching where appropriate, and rehearse degradation behaviour before launch.
How is accessibility addressed for public services?
We target WCAG 2.2 AA, test with keyboard and screen-reader workflows, support text scaling and reduced motion, and account for low-bandwidth and assisted-service contexts.
Do you work with government procurement processes?
We can respond to RFPs, provide technical annexes, work under existing framework agreements, or partner with a prime contractor. Scope and compliance evidence are mapped to the tender requirements.
What security standards do you design against?
Controls are selected from the applicable national policy and mapped to NIST SP 800-53 and OWASP guidance. The agreed baseline, evidence and testing schedule are part of the delivery plan.
Primary references used to define the standards and constraints on this page.
- India Stack — India Stack
- Ministry of Electronics and Information Technology — Government of India
- NIST SP 800-53 security and privacy controls — NIST
- Digital India — Government of India
Related
Adjacent services
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Software & Product Engineering
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Explore →Next step
Have a brief that needs senior hands?
Tell us the outcome, the constraints and the deadline. We will come back with a scoped plan, not a generic deck.